Frequently asked questions
GENERAL QUESTIONS
What is the estimated shipping time?
We process your order within 1–2 business days. After that, shipping within the United States usually takes 4–7 business days.
In total, you can expect your package within 5–9 business days.
Please note: delivery times are estimates, sometimes carriers can be a little slower due to weather or busy periods. But no worries: you can always keep an eye on your package via "Track your order".
I want to cancel my order. Is that possible?
Changed your mind? No problem!
You can cancel your order as long as it hasn’t been processed for shipment yet.
Once your order has been packed or shipped, it’s already on its way and can’t be cancelled anymore. But don’t worry: you can always return it afterwards according to our Return Policy.
My order has arrived damaged. What should I do now?
Oh no, something went wrong with your order, sorry about that!
If your package got lost on the way, arrived damaged, or you received the wrong item, don’t worry: we’ll fix it for you.
Just send us an email at info@avamaren.com within 30 days of receiving your order. If you can, include your order number and a photo (if applicable), so we can help you even faster.
According to US consumer law and our Return Policy, you’re always entitled to a free replacement or a full refund in these cases. No extra costs, no hassle.
We’ll make sure everything is sorted quickly so you can enjoy your purchase without worries.
Which safe payment methods are available?
All payments are secure with SSL and possible with:
- Credit Cards: Visa, Mastercard, American Express (Amex), Discover, Diners Club International, JCB, Elo, UnionPay
- Express Checkout: Shop Pay, Apple Pay, Google Pay
How can I return my product?
To return your product, follow the steps in our return policy and contact our customer service team. For more information, please see our return policy.
Where can I find my order number?
The order number will be sent with the confirmation e-mail. Did you not receive it? If so, please contact our customer service. info@avamaren.com.
I'm not happy, what now?
We are very sorry to hear that you are not completely satisfied with your order. Our priority is to ensure that our customers are happy with their purchases. We will therefore do our utmost to resolve the problem. Please feel free to send us a message with the details of your order and what went wrong, and we will work together to find the best solution. info@avamaren.com. Please see the returns policy for more details.
We understand that sometimes something may not be quite to your satisfaction, and while we always strive for the highest quality, our industry does come with challenges. We appreciate your patience and understanding and want to emphasise that we are always here for you to put things right.
DELIVERY AND TRACKING
What are the shipping costs?
We offer free shipping within the United States to all 50 states. We currently do not ship to P.O. Boxes or APO/FPO addresses. Delivery is handled by USPS, UPS, or FedEx.
The track and trace does not give any information, what now?
No worries! We continuously keep you informed about your order by e-mail, which you can also follow live on our website. From the moment your parcel arrives at the mail-order company, Track & Trace information is available. Please note that there may be some delay.
Why haven't I received my order yet?
Our processing time is 1 to 2 working days, and the delivery time for our shipping is on average 4 to 7 working days. Sometimes delivery may take a little longer due to external factors such as busy delivery service or transport delays. We do our best to get your order to you as soon as possible and will keep you updated on the status by email!
REFUNDS & GUARANTEES
Where can I return my parcel to?
You can return your order within 30 days of receiving it. Please contact us first at info@avamaren.com with your order number before sending anything back. This way we can process your return faster and avoid mistakes.
Returns must be sent to our U.S. return address (not a visiting address):
7840 N Nordica Ave APT 2F
Niles IL 60714
Please make sure the item is unused, in its original packaging, and include proof of purchase.
For more information, please see our returns policy
How long could I return my item?
We offer a 30-day returns policy (after receipt).
How long does it take until I get my money back?
After we receive and approve your return, we refund the product price within 5 business days. Your bank or card issuer may take another 5–10
What are the costs of returning my order?
In most cases, you’ll pay for the return shipping yourself. The exact price depends on the courier and the size of your package. For standard clothing returns within the U.S., this is usually between $6 and $12.
Did you receive a defective, damaged, or wrong item? Then we’ll cover all return shipping costs and make sure you get a quick solution, either a replacement or a full refund. See the returns policy for more information.
CONTACT
How long does it take until my e-mail gets answered?
We try to answer all emails within 24 hours. Please note that we may be busy, thank you for your understanding!
Can I get in touch by phone?
Yes, we can also be reached by phone at +1 (209) 433-2901
Our customer service can be reached at info@avamaren.com
Customer Service Hours (Central Time CT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM